What is Direct Repair?
THE CONVENIENCE OF “DIRECT
REPAIR” INSURANCE PROGRAMS
• A DRP (Direct Repair Program) is an
arrangement between Marshall Auto Body and your insurance company.
We take care of gathering and transmitting the physical damage
assessment information such as photos of the damage and repair
cost estimates, as well as explaining the specific policies regarding
parts, billing, and claims handling for the insurance company.
In exchange, we are able to begin repairs faster and complete repairs
quicker with a higher quality than other shops that must wait for the
insurance representative to get back to them and make the decisions.
DRP programs afford higher levels of
service, convenience, and warranty. This allows us to make the best
decisions about the parts and procedures used in the repair.
• Decisions regarding quality and timeliness of repair are made
by us which avoids delays or waiting for appraisers and adjusters to
approve what needs to be done.
• Supplemental Billing is handled directly. This eliminates having
to pay for additional charges upon delivery and wait to be reimbursed
by the insurance company later.
• Because of our high standards and certifications, most Direct
Repair Programs match our lifetime warranty with one of their own.
OTHER THAN FILING THE
INITIAL CLAIM WITH YOUR INSURANCE COMPANY, AND GIVING US SOME BASIC INFORMATION
LIKE:
• YOUR CLAIM NUMBER
• CLAIM REPRESENTATIVE NAME
• TELPHONE NUMBER
WE CAN TAKE CARE OF THE
REST!
• While the quality of workmanship is guaranteed, the initial
price and days to repair are not. We feel it is important for you to
be aware of circumstances requiring scheduling revision such as additional
damage found after teardown, along with acquiring additional parts necessary
for repair.
• CAR RENTAL – We can arrange for a vehicle to be here for you at the time
you drop off your car. Billing is setup directly between the rental
agency and yourself. We do our best to arrange the vehicle of your choice
however rental agencies make no guarantees as to the model of car provided.
There are a few critical items necessary
to rent a car:
• Valid drivers license
• Credit card
• Claim number if insurance is paying for the rental.
• Rental agencies charge for gas so remember to replace the fuel
you use.
