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 Important things to know before
having your car repaired!
- Select a repair facility based solely upon whom you
feel comfortable entrusting the vehicle repair and billing process. Ignore
insurance company pressure to direct you to a specific repair facility
if it is not where you feel most comfortable having your problems resolved.
A well-organized, knowledgeable organization will access the appropriate
insurance people and ensure they take appropriate actions in a timely
manner to facilitate a hassle free experience for you, regardless of which
insurance company is paying the bill.
- Never drive a car that could be unsafe because of damages. Call us
and we will tow your vehicle to our facility.
- Insurance companies may want you to visit their drive-in claims center
before having your car repaired. You can do this, or you may leave your
car at out shop and ask that the insurance company inspect the car here.
- There is no law requiring you to obtain more than one estimate or
appraisal.
- Differences in repair estimates are common. Reasons range from differing
opinion regarding repair methods, overlooked items or in some rare cases,
unscrupulous sales tactics. If you're not sure why one estimate is different
from another, please ask, we will explain each estimate in detail so you
will understand and make a decision that is best for you.
- Only consider a shop that is well equipped and demonstrates considerable
commitment to training and certification. I-Car and ASE are the most prestigious.
- Many insurance companies only pay for
aftermarket or used parts on their initial estimate. Barely any of
them will refuse to pay to replace a part that is substandard. A professional
repair facility will evaluate the quality of non-OEM
parts early in the repair process and reject them if they are substandard.
Provided with proper documentation, almost all insurance companies will
then pay for the use of OEM parts. Choosing the wrong shop can result
in a failure to go through these efforts or excuses that you would not
realize as invalid.
- Make sure the body shop offers a lifetime warranty. If not, don’t
even bother getting an estimate.
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